Welcome to MateAI. We are committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we handle and treat your data when you visit our website, use our application or services, or interact with our AI system.
This Privacy Policy applies to all services provided by MateAI, including our website, application, customer service interactions, and any other service or tool where this policy is linked.
MateAI is the data controller and is responsible for your personal data. If you have any questions about this Privacy Policy, please contact us via [mai_feedback@outlook.com].
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
• Contact Data includes billing address, delivery address, email address, and telephone numbers. We may also collect your social media handle and other social media profile information that you make publicly available.
• Technical Data includes IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.
• Usage Data includes information about how you use our website, products, and services. This may include your viewing patterns, your voice command, and search history.
• Content Data includes the content of your conversations with our AI, feedback, and other information you provide to us.
We collect your data through various methods, including:
• Direct Interactions: You may provide data when you fill in forms, correspond with us via post, phone, email, social media, or use our services.
• Automated technologies or interactions: We automatically collect data when you interact with our website or app, including usage and technical data. We collect this data through cookies, server logs, and other similar technologies.
• Third parties or publicly available sources: We may receive data about you from third parties such as analytics providers, advertising networks, and search information providers.
We use your personal data for various purposes, such as to:
• Provide and personalize our services.
• Communicate with you and respond to your requests.
• Monitor and improve our services and our website/app.
• Ensure the security of our services.
• Comply with our legal obligations.
We may share your personal data with:
• Internal Third Parties, such as our employees and contractors who need the data to provide our services.
• External Third Parties, such as our service providers, business partners, and advisors.
• Law enforcement or other governmental agencies, in cases where we're required to do so by law.
Your data may be transferred outside the country in which you reside. We ensure your data is protected and transferred in accordance with applicable law.
At MateAI, we prioritize the security of your personal data. We employ reasonable organizational, technical, and administrative measures to safeguard your data within our organization. Our sophisticated security infrastructure includes the use of secure servers, firewalls, encryption, and intrusion detection systems. We regularly review our security procedures and consider appropriate new technologies and methods to enhance our security procedures. For data stored digitally, we take measures including password protection, encryption, and use of secure networks to protect against unauthorized access, alteration, destruction, or disclosure. We also use strict access controls, ensuring only necessary individuals have access to your data. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your online accounts..
MateAI retains your personal data only for as long as necessary. The length of time we keep your personal data depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Once the retention period expires, personal data will be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
As a user of MateAI, you are granted several rights with regards to your personal data. These rights include:
Right to Access: You have the right to request copies of the information we hold about you at any time.
Right to Correct: You have the right to have your personal data rectified if it is inaccurate or incomplete.
Right to Erase: In certain circumstances, you have the right to request that we erase your data from our systems.
Right to Restrict Processing: Where certain conditions apply, you have the right to restrict the processing of your data.
Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
For more information about these rights, or if you would like to make a request regarding your rights, please contact your local data protection authority.
We periodically review and revise our Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page, and where appropriate, notify you by email. All changes are effective immediately once posted on this page. Your continued use of the MateAI services following the posting of revised Privacy Policy means that you accept and agree to the changes. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Policy to check for any changes.
This version was last updated on July 14th, 2023.